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Pension too low, fraud victim? Consumers increasingly complain to ombudsman thanks to AI

Pension too low, fraud victim? Consumers increasingly complain to ombudsman thanks to AI

The Dutch financial complaints institute, Kifid, reported a significant increase in consumer complaints over the past year. Director Eveline Ruinaar noted that consumers are finding the organization more easily, partly due to the use of AI tools like ChatGPT.

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