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Listening in at Essent’s swamped customer service: ‘Fear that energy will become even more expensive’

Listening in at Essent’s swamped customer service: ‘Fear that energy will become even more expensive’

Reporter Ton Voermans visited Essent's customer service department, which is experiencing a surge in calls from consumers concerned about the ongoing energy crisis. Many callers are seeking fixed contracts to avoid further price hikes, highlighting the significant financial pressure on households with limited incomes.

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