Communications expert Jan Driessen has criticized internet provider Odido for its "fearfully cold" response to a major data leak affecting millions of customers. Driessen warns that the company must change its communication strategy and offer more sincere apologies to maintain customer trust.
Based on reporting by ad. Translated and condensed by LocalHeadlines.
Dutch supermarket chain Albert Heijn recently experienced a significant cyber incident that forced them to take many internal systems offline. The disruption impacted both warehouse operations and retail staff, who faced logistical challenges and increased stress while managing store supplies without standard digital tools.
Albert Heijn has suspended all online grocery deliveries until at least Tuesday due to a cyber incident that also took down its websites and apps. While the supermarket reports no evidence of data theft, authorities are urging the company to file an official police report to support the ongoing investigation.
Private equity firm Apax Partners is acquiring full ownership of the Dutch telecommunications company Odido in a deal reportedly valued at 6.5 billion euros. The transaction is pending regulatory approval and follows the firm's previous joint purchase of the company in 2021.
Dutch authorities will not launch a criminal investigation into the Albert Heijn cybersecurity incident because no sensitive customer data was stolen. Despite the lack of an official investigation, the supermarket chain continues to experience service disruptions and is working to restore its digital systems.
Albert Heijn is experiencing major technical disruptions that have halted online deliveries and caused supply issues nationwide, prompting customers to flock to rival supermarkets. While competitors report increased traffic and sales, industry officials stress that the national food supply remains stable and secure.
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