nuOct 18, 2026, 11:34

Albert Heijn site and app back online, grocery deliveries resume Friday

Albert Heijn has restored its website and app following a cyberattack that caused a week-long outage across Ahold Delhaize platforms. Customers can access account features immediately, while the ability to place new grocery orders will resume this Friday.

The Albert Heijn website and mobile application have returned to service following a week-long outage caused by a cybersecurity incident. Customers can now access their personal accounts to view savings, loyalty programs, and product information, though full functionality has not yet been restored. The chain announced that while existing orders were canceled, customers who had already paid will receive refunds within a few days. New online grocery orders are scheduled to resume starting this coming Friday.

The incident, which occurred last weekend, also forced parent company Ahold Delhaize to take the online platforms of other subsidiaries, such as Etos and Gall & Gall, offline as a security precaution. These other platforms remain inaccessible for now. While operations are gradually recovering for Albert Heijn, the company has not yet filed an official report regarding the cyberattack. Further updates are expected as the company works to restore all digital services and stabilize its delivery operations across the country.

Economy Business Technology Netherlands

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Based on reporting by nu. Translated and condensed by LocalHeadlines.

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