Thuisbezorgd and Uber Eats to provide clear information on mandatory extra fees

Meal delivery platforms Thuisbezorgd and Uber Eats have committed to providing clearer information regarding mandatory extra fees after investigations by the Dutch Consumers Association. Previously, service charges and surcharges for small orders or packaging often appeared only at the end of the checkout process, causing confusion for customers. The Consumers Association also criticized Thuisbezorgd for misleading discount advertisements where prices were allegedly increased before being displayed as a deal. As a result of these discussions, both companies have adjusted their order interfaces to display all mandatory costs transparently from the beginning of the ordering process.

To compensate existing customers, the platforms have agreed to issue discount vouchers ranging from 5 to 30 euros. These vouchers will be distributed automatically via email to millions of users. While Uber Eats has confirmed that their pricing displays have been updated and that their discount practices were found to be compliant, the changes signify a major shift in transparency across the food delivery sector in the Netherlands. The Consumers Association expressed satisfaction with these concrete improvements.