nuOct 20, 2026, 12:33

Affected Albert Heijn customers who ordered online receive store credit and refunds

Albert Heijn is compensating customers for undelivered online grocery orders caused by a recent cybersecurity incident with refunds and a 10 euro store credit. The supermarket chain has restored its supply chain and store operations while canceling all online orders placed through October 22.

Albert Heijn is offering refunds and a 10 euro shop credit to customers whose online grocery orders were not delivered due to a recent cybersecurity incident. Affected users, including those who had not yet paid for their cancelled orders, will receive compensation, and missed premium discounts on specific product lines will be automatically credited to their accounts. Additionally, the company is ensuring that any missing AirMiles are correctly updated for customers impacted by the disruption.

The supermarket chain experienced significant operational issues last week, including supply chain delays and malfunctioning digital shelf price tags, which forced them to take several systems offline. Operations have since stabilized, with store replenishment returning to a normal schedule for all product groups. While deliveries are set to resume gradually, all online orders placed up to October 22 have been cancelled as the company works to fully restore its services and resume new order placements.

Economy Business Netherlands

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Based on reporting by nu. Translated and condensed by LocalHeadlines.

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