nuOct 21, 2026, 11:25

First group of regular customers can order online again at Albert Heijn

Albert Heijn has resumed online ordering for some loyal customers after a cyberattack forced a temporary shutdown of its digital and supply chain systems. The supermarket chain reports that full delivery capacity is not yet restored, but stores are now fully stocked and further compensations are being offered to customers.

Albert Heijn has begun restoring its online ordering services for a primary group of loyal customers following a recent cyber incident that forced the supermarket chain to take its systems offline. While store supply chains have fully recovered, with fresh and non-perishable goods being delivered on regular schedules and digital shelf pricing corrected, online delivery capacity is currently limited to about one-third of normal levels. Customers with standing delivery slots may experience changes to their scheduled times as the company gradually expands its operations.

To address the inconvenience caused by the outage, the chain is providing additional financial compensation to affected users. Customers holding delivery bundles will receive 10 euros in shopping credit, adding to the previous compensation issued to those whose orders were cancelled between October 11 and 22. Additionally, the retailer has partially restored customer service functions, allowing shoppers to communicate through a live chat feature once again.

Economy Business Netherlands

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Based on reporting by nu. Translated and condensed by LocalHeadlines.

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