haarlemsdagblad

Wouter Klootwijk wonders: what if we don't want dessert?

Wouter Klootwijk wonders: what if we don't want dessert?

Columnist Wouter Klootwijk discusses a hospitality concept where restaurant staff assist departing guests with their coats and offer a warm embrace. He suggests that this positive final interaction creates a lasting impression that encourages customers to return.

Based on reporting by haarlemsdagblad. Translated and condensed by LocalHeadlines.

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