adOct 14, 2026, 04:20

Liveblog: Cyber crisis at AH | Many empty shelves in Albert Heijn stores, app and delivery service down

Supermarket chain Albert Heijn is facing its fourth day of widespread disruptions following a major cybersecurity incident that has disabled its app, website, and delivery services. While physical stores remain open, many shelves remain empty as the company works to restore supply chain systems, a process expected to take up to a week.

Supermarket chain Albert Heijn continues to grapple with the aftermath of a major cybersecurity incident that began on Sunday. The disruption has left the company’s website, mobile app, and home delivery services non-operational for the fourth consecutive day. While physical stores remain open, many locations are experiencing empty shelves, particularly in fresh produce sections, as the company struggles with supply chain logistics. Margaret Versteden-van Duijn, CEO of parent company Ahold Delhaize, indicated that full recovery of all systems may take several more days or up to a week.

Albert Heijn has prioritized restoring systems related to store inventory and supply replenishment. While the company stated there is currently no evidence of data theft involving customers or employees, the outage has halted loyalty programs, including personal discounts and savings schemes. Government officials and experts have described the situation as a significant digital incident, noting that systems were proactively taken offline to mitigate further damage. The retailer is currently working to resume normal operations while ensuring the security of its digital infrastructure.

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Based on reporting by ad. Translated and condensed by LocalHeadlines.

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