adOct 23, 2026, 07:57

Most Albert Heijn customers still unable to order online delivery due to ongoing app issues

Albert Heijn has resumed home grocery deliveries at reduced capacity following a cyberattack on parent company Ahold Delhaize that halted services for nearly two weeks. Despite the restart, customers report ongoing technical errors with the app and website, while experts estimate the company lost up to 200 million euros in revenue during the outage.

Albert Heijn has resumed home grocery deliveries for the first time in nearly two weeks following a significant cybersecurity incident at its parent company, Ahold Delhaize. While deliveries restarted on Friday morning, the company is currently operating at only one-third of its normal capacity. Many customers continue to face technical issues with the supermarket's application, including erroneous order cancellations and problems registering delivery addresses. The disruption was caused by a cyberattack that forced Ahold Delhaize to take its systems and websites offline as a preventive measure, leading the company to file a police report regarding the incident.

Industry experts estimate that the retail giant has suffered substantial financial losses due to the outage. Retail analysts suggest that the total lost revenue could range between 120 million and 200 million euros, covering both online sales and physical store operations. Despite these losses, experts believe the company may be able to recover some of this through proactive customer compensation strategies.

Economy Business Technology Netherlands

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Based on reporting by ad. Translated and condensed by LocalHeadlines.

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