Concerns over tens of thousands of emergency buttons for the elderly: 'A matter of life and death'

Major Dutch telecommunications providers KPN and VodafoneZiggo have announced the final shutdown of their 2G networks by December 1, 2027. This transition threatens the functionality of an estimated 30,000 to 80,000 personal emergency alarm systems, including mobile panic buttons and alarm watches used by the elderly. Experts warn that if these devices fail, individuals experiencing falls or medical emergencies may be unable to reach help, potentially leading to life-threatening situations. Even some newer devices that transmit data via 4G may still rely on 2G for voice communication, leaving them vulnerable to the shutdown.

Despite the upcoming phase-out, many 2G-dependent devices remain available for purchase in online stores without clear warnings to consumers. Industry organizations such as ANBO-PCOB are calling for a sales ban on these products to prevent further distribution. Experts advise users to check their product packaging or consult manufacturer websites to verify network compatibility, noting that identification can be difficult for consumers. Authorities recommend using tools like Google Lens to identify specific device models to confirm whether they will remain operational after the network sunset.