paroolOct 12, 2026, 06:51

Albert Heijn hit by IT incident, app and website down

Supermarket chain Albert Heijn has taken its website and mobile app offline due to an ongoing IT incident that has halted grocery deliveries and disrupted loyalty programs. Physical stores remain open, though customers are advised to keep receipts to receive compensation for missing personal discounts while the company works to resolve the system failure.

Dutch supermarket chain Albert Heijn is currently facing a significant IT incident that has forced its website and mobile application offline. While physical stores remain open and operational for customers, the disruption prevents the delivery of online grocery orders. Furthermore, digital services such as personal discount cards and loyalty savings systems linked to the app are temporarily unavailable. The company has stated that it is actively investigating the situation to restore services while prioritizing the security of customer and employee data.

In addition to delivery issues, the technical failure has caused discrepancies in store pricing, as electronic shelf labels still display promotions from the previous week. Albert Heijn has apologized for the inconvenience and advised customers to save their receipts to claim missed personal discounts once systems are restored. The exact cause of the incident remains unidentified, and it is currently unknown when full functionality will return for customers of Albert Heijn, Etos, and Gall & Gall.

Economy Business Technology Netherlands

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Based on reporting by parool. Translated and condensed by LocalHeadlines.

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