Ahold Delhaize remains silent after ‘likely hack’, expert calls it clumsy: ‘Trust is damaged’
Ahold Delhaize is experiencing major operational issues and website outages following a suspected cybersecurity incident that began Monday. The company has faced criticism from experts for its lack of transparency, which has left customers concerned about the security of their personal data.
Retail giant Ahold Delhaize is facing significant operational disruptions, including the failure of grocery deliveries, broken bonus promotions, and website outages. Since the incident began on Monday morning, the parent company of Albert Heijn has maintained a policy of silence, referring only to brief statements regarding a cybersecurity incident. While a spokesperson confirmed that an investigation is underway, no further details have been provided, leaving customers and staff without clear information regarding the scope or nature of the disruption.
Cybersecurity expert Sijmen Ruwhof has criticized the company’s lack of transparency, arguing that the silence damages customer trust. Ruwhof notes that customers are concerned about the security of their personal data, especially given the extensive information collected through loyalty programs and online shopping. He warns that withholding information often leads to internal leaks and speculation, which further erodes public confidence. While the CEO of Albert Heijn briefly addressed the situation with the media, the company has yet to confirm if a full-scale hack has occurred.
Based on reporting by ad. Translated and condensed by LocalHeadlines.
