adOct 13, 2026, 06:39

AH still suffering from cyber incident: groceries not delivered today, website remains down

Albert Heijn is facing widespread operational disruptions following a major cybersecurity incident that has left its website and delivery services offline. While physical stores remain open, customers are dealing with product shortages, inaccurate pricing, and an inability to access personal bonus offers.

Supermarket chain Albert Heijn continues to experience major disruptions following a significant cybersecurity incident that began on Sunday. The company’s website and customer service systems remain offline, leading to the cancellation of all home deliveries for Tuesday. Customers who have already paid for orders are being promised refunds, though processing may take longer than usual due to the ongoing technical issues.

While physical stores remain open, checkout systems cannot process personal bonus offers or savings stamps, and store labels may display incorrect pricing. Furthermore, logistical disruptions at distribution centers across the Netherlands have led to supply shortages, particularly affecting fresh produce. Albert Heijn has proactively shut down parts of its IT network to investigate the potential hack and determine the extent of the damage. The company has not yet provided a timeline for when its online services will be fully restored or when normal operations will resume.

Economy Business Technology Netherlands

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Based on reporting by ad. Translated and condensed by LocalHeadlines.

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